<aside> 💡 Welcome to 33 Lock Help Docs! We're here to answer your questions about 33 Lock solutions and the TTLock platform.

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Getting Started with TTLock

TTLock Overview

Getting Started Guide

Account Registration

Administrators

Managing Devices

Lock Management

Lock Maintenance

Lock Settings

Gateway Management

Gateway Settings

Managing Lock Access

Passcodes (PIN Codes)

Remote Unlock (WiFi Open)

Cards (RFID Keys)

eKeys (Digital Keys)

Fingerprints

Installation Materials

IntelliMortise Manual

IntelliLever Manual

IntelliLever 2 Manual

IntelliBolt 2 Manual

IntelliReader Manual

Standard Cover Plate (inches)

Standard Cover Plate (mm)

XL Cover Plate (inches)

XL Cover Plate (mm)

Lock Installation Checklist

Guides

Guide: Initializing lock settings

Guide: Lock and gateway troubleshooting

Guide: Confirming lock and door compatibility with a sample Kit

Frequently Asked Questions (FAQs)

• How far should I install my TTLock gateways from my 33 Locks?
• What happens to my 33 Locks during an internet outage?
• What happens to my 33 Locks if a gateway loses internet connectivity or power?
• How often do I need to update firmware on my locks?
• What to do if my 33 Lock dies suddenly?