Overview

Administrators

When a new lock is added to an account, that account becomes the lock's administrator, with full control over lock settings and users. Each lock has only one administrator. An administrator can transfer a lock's administrator status to another account.

For example, an installer might add locks to their account and transfer status to their client after installation.

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Authorized Administrators

The lock administrator can assign any other accounts authorized administrator status. Each lock can have multiple authorized administrators.

Authorized admin rights can be granted either temporarily or permanently. They can issue credentials like passcodes or eKeys to other users, but do not have the ability to add other authorized admins to the lock.

For example, a tenant can be granted authorized admin access to their own lock, allowing them to manage their own users while the building manager retains control and ownership of the lock.

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Managing Administrators

Steps to transfer administrator/ownership of locks

Follow the steps for transferring locks. Once you have transferred the lock to another account, you will no longer have access to the lock. To regain access, the new administrator must add you as an authorized administrator.

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Steps to bulk add Authorized Administrators to a lock

TTLock Web Console only

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Can only be performed by the lock administrator

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Auth Admin Video.mp4

From the main lock page, click on the “eKey” icon for one of the locks you want to add an Authorized Administrator to
If you want to add this Authorized Administrator to other locks too, click on the “+” icon and select all the locks
Input the “Recipient Email”, “Name”, and select the “Type” of access