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This requires a registered TTLock account

• Download the TTLock application on Android or iOS devices
• Access the TTLock Web System on desktop here </aside>

Overview

<aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" /> To manage locks remotely, they must be paired to a gateway. Ensure that each lock is within a 6m radius of a gateway.

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Gateway models

Network requirements

• If you are using the G2 (WiFi) version of the gateway, your network needs to support a 2.4GHz frequency. It is recommended to have a dedicated SSID for your devices to enhance security and performance.
• If you are using the G3 (Cable) or G3P (PoE) version of the gateway, be sure to configure your firewall settings to permit the device to establish a connection to your network through port 2999.
• If you are using the G4 (4G) version of the gateway, you will need to obtain a compatible SIM card and service provider.

Adding Gateways

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TTLock iOS or Android App only

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Must be next to the hardware with Bluetooth enabled on your mobile device

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Steps to add a gateway

1. Log into the app and tap the Menu icon, select “Gateway” and then tap the “+” icon on the top right corner of the screen.

   

2. Tap on the correct gateway model, and then physically connect the gateway to the power source (auxiliary or PoE). Once the gateway’s LED is flashing red and blue, tap “Next”.

   <aside> <img src="/icons/info-alternate_gray.svg" alt="/icons/info-alternate_gray.svg" width="40px" />

   The model is indicated on the label on the back of the gateway.

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   <aside> <img src="/icons/report_gray.svg" alt="/icons/report_gray.svg" width="40px" />

   If the gateway isn’t connected to the app within 60 seconds of powering on, it will time out. To reset, unplug the gateway and plug it back in.

   Because of this, it’s best to add one gateway at a time.

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